A Slashdot.org user wrote that Saint Aardvark wrote about how a Canadian, Nancy Carter suing her previous ISP U.S.-based Inter.net Group, who made a simple clerical error that caused the companies computers to think she was not current with her bill, this in turn caused the suspension of her account. While this may not be a big deal to most, it was a big deal for her. “She lost a chance at a $65,000 contract job at the Discovery channel because of this”.
How can this company not be held responsible? For a super geek like myself having my account suspended would be equivalent to the phone company screwing up and turning off my phone. The reason for all these problems is there is no accountability, if my account was suspended on my ISP, I know the company wouldn’t offer anything to try and fix the problem. I’d get “were sorry sir, you no longer have an account with us (click). Many consider the internet just another utility right? So how can companies get away with making mistakes like the one above? Maybe some government regulation would be a good thing, at least you’d be more or less guaranteed service.
On a related note: “Gov. Gray Davis late last month signed a bill that requires e-mail service providers to give 30 days' notice before shutting down e-mail accounts. The law, which goes into effect Jan. 1, 2003, does not apply in situations where an account holder has violated the terms of service or when service is interrupted for reasons beyond the e-mail provider's control.” – news.com
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